Politica de retur

7. Cancellation policy and right of withdrawal

Consumers have the right to withdraw as long as the consumer is any individual that concludes a legal transaction for purposes that are neither predominantly commercial, nor independent. Products and services on this web site are available only if you are a legal entity, a legal private company which, at the conclusion of a legal transaction, carries out its commercial or independent activity, named ”the customer” in the contract. However, you can withdraw from the contract before shipping the products ordered or in other cases established by mutual agreement.

Warranty Claims

All defective film warranty claim requests submitted to Motiva Network must include the invoice data and number, product description, roll number(s), defective film sample(s) or sample roll(s), a detailed description of the defect(s), and the quantity (expressed in linear meters or number of rolls) of film being claimed. We will evaluate samples of the film claimed and after complete evaluation of claimed samples, Motiva Network will either confirm the valid or deny the non-valid claim. Upon request, in case of a valid claim, the customer may be required to return all defective materials to Motiva Network.